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International Delivery & Returns

We have unfortunately had to temporarily suspend deliveries to Europe.  We are very sorry about this & hope to see you again.

 

INTERNATIONAL DELIVERY

  • Orders placed before 1pm (UK time), Monday to Friday will be sent out same day. Orders placed after 1pm will be dispatched the next day. Delivery will be by Royal Mail.
  • Delivery charges are based on a maximum size and weight – if your order exceeds those maximums by a significant amount, we will contact you to discuss your options.
  • We will not dispatch larger or very heavy items such as beds and certain toys under the delivery charges below.  If you are interested in beds, please contact us for a quote of charges.
  • You as the purchaser are liable for any Customs Charges incurred.
  • Please measure your dog carefully.  If you are unsure of the correct size or your dog is between sizes (Doggy Chic/PPE Classics) please contact us and if needed we will make you a size to fit to cut down on returns.

RETURNS & EXCHANGES

If you would like to return or exchange something, it’s no problem as long as the item is in a re-sellable condition with it’s original packaging –  just give us a call or contact us. You are responsible for the return postage. If an item is damaged, we will need the item back to determine if it’s fair wear and tear or damaged through dog chewing or misuse.

INTERNATIONAL DELIVERY CHARGES

Country & Estimated Delivery Times

(Delivery in working days – A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country)

Delivery charge £4.50 Free delivery for orders over £40

Republic of Ireland  –  2 – 3 days

Delivery charge £7.50

Netherlands, Belgium & Luxembourg  –  2 – 4 days

France & Germany  –  2 – 5 days

Bosnia and Herzegovina, Croatia, Italy, Montenegro, North Macedonia, Serbia & Slovenia  –  2 –  6 days

Austria  –  3 –  5 days

Czech Republic, Slovakia, Denmark, Switzerland & Norway  –  3 – 6 days

Andorra, Gibraltar, Spain, Portugal, Cyprus, Greece & Malta  –  3 – 7 days

Sweden, Poland, Hungary, Estonia, Latvia &  Lithuania  –  4 – 8 days

Finland  –  5 – 7 days

Delivery charge £15.00

Qatar, United Arab Emirates, South Korea, Singapore & Malaysia  –  3 – 9 days

USA  –  5 – 7 days

South Africa & Hong Kong  –  5 – 7 days

Philippines  –  6 – 10 days

Delivery charge £20.00

Australia  –  4  – 10 days

Canada  –  5 – 9 days