International Delivery & Returns
INTERNATIONAL DELIVERY
- Orders placed before 1pm (UK time), Monday to Friday will be sent out same day. Orders placed after 1pm will be dispatched the next day. Delivery will be by Royal Mail.
- Delivery charges are based on a maximum size and weight – if your order exceeds those maximums by a significant amount, we will contact you to discuss your options.
- We will not dispatch larger or very heavy items such as beds and certain toys under the delivery charges below. If you are interested in beds, please contact us for a quote of charges.
- You as the purchaser are liable for any Customs Charges incurred.
- Please measure your dog carefully. If you are unsure of the correct size or your dog is between sizes (Doggy Chic/PPE Classics) please contact us and if needed we will make you a size to fit to cut down on returns.
RETURNS & EXCHANGES
If you would like to return or exchange something, it’s no problem as long as the item is in a re-sellable condition with it’s original packaging – just give us a call or contact us. You are responsible for the return postage. If an item is damaged, we will need the item back to determine if it’s fair wear and tear or damaged through dog chewing or misuse.
INTERNATIONAL DELIVERY CHARGES
Country & Estimated Delivery Times
(Delivery in working days – A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country)
Delivery charge £4.50 Free delivery for orders over £40
Republic of Ireland – 2 – 3 days
Delivery charge £7.50
Netherlands, Belgium & Luxembourg – 2 – 4 days
France & Germany – 2 – 5 days
Bosnia and Herzegovina, Croatia, Italy, Montenegro, North Macedonia, Serbia & Slovenia – 2 – 6 days
Austria – 3 – 5 days
Czech Republic, Slovakia, Denmark, Switzerland & Norway – 3 – 6 days
Andorra, Gibraltar, Spain, Portugal, Cyprus, Greece & Malta – 3 – 7 days
Sweden, Poland, Hungary, Estonia, Latvia & Lithuania – 4 – 8 days
Finland – 5 – 7 days
Delivery charge £15.00
Qatar, United Arab Emirates, South Korea, Singapore & Malaysia – 3 – 9 days
USA – 5 – 7 days
South Africa & Hong Kong – 5 – 7 days
Philippines – 6 – 10 days
Delivery charge £20.00
Australia – 4 – 10 days
Canada – 5 – 9 days