Delivery & Returns

For International Delivery & Returns, please click here.

Delivery & Returns

For International Delivery & Returns, please click here.

Northern Ireland & EU Customers

Unfortunately, due to the General Product Safety Regulation (GPSR) introduced as part of the post-Brexit trading arrangements, we are currently unable to ship orders to Northern Ireland or EU countries. We sincerely apologise for any disappointment and hope to offer this service again in the future.

Delivery Dispatch Times

As many of our Doggy Chic® products are handmade to order in our Devon workshop, we aim to dispatch your order as quickly as possible. Orders placed before 1pm (Monday to Friday) are usually dispatched the same day. However, during particularly busy periods, please allow an extra 1–2 working days for handmade items to be completed.

We dispatch orders Monday to Friday.

Why We Use Royal Mail

We choose Royal Mail because, after many years of experience shipping thousands of orders across the UK, we’ve found their tracked services to be the most reliable. Their excellent nationwide coverage and delivery performance help ensure your order arrives safely and on time. Every parcel includes tracking, so you can follow its journey from our workshop to your door.

UK Delivery Options

Royal Mail Tracked 48

  • From £3.59
  • FREE on orders over £45
  • Estimated delivery aim: 2–3 working days

Royal Mail Tracked 24

  • From £5.40
  • Estimated delivery aim: 1–2 working days

Next Day Delivery

Please note: Our Next Day Delivery service is currently suspended.

When available:

  • From £10.20
  • Orders placed before 1pm, Monday to Friday, are dispatched the same day.
  • Sent via Royal Mail Special Delivery Guaranteed.

Scottish Highlands & Islands

Due to additional delivery surcharges for these areas, we’re currently able to offer Standard and Express delivery only. We’ve kept our shipping charges as low as possible while continuing to provide a reliable tracked service.

Highlands & Islands Standard

  • From £4.60
  • FREE on orders over £45
  • Sent via Royal Mail Tracked 48
  • Estimated delivery: 2–4 working days

Highlands & Islands Express

  • From £6.40
  • Sent via Royal Mail Tracked 24
  • Estimated delivery: 1–3 working days

Please Note

  • Royal Mail does not normally deliver on Sundays or Bank Holidays.
  • Delivery times are estimates provided by Royal Mail and may occasionally vary during busy periods or due to circumstances beyond their control.
  • You’ll receive tracking details by email as soon as your order has been dispatched.

Returns & Exchanges

We are happy to accept returns up to 30 days after receipt. If you would like to return an item of our handmade products because the size is not the perfect fit for your dog, we can generally make you a new item and we are happy to exchange that for you.

For items for refund, we will arrange for a full refund of the cost of the goods the day they arrive with us providing the items are unused, unopened and in a saleable condition. It usually takes banks about 3 days to process refunds. When returning any items back to us, please pack your items in appropriate packaging and, if possible, include your original packing slip or your name and address including postcode, along with a note to let us know you would like a refund.

Please note that customers are responsible for the cost of the return postage.

Our return address and contact details are:

Bows & Whistles

Unit 9

Wolf Valley Business Park

Lifton

Devon

PL16 0JJ

Tel: 01566 334015

Email: hello@bowsandwhistles.co.uk

Terms & Conditions

Bows & Whistles
4.9
Based on 20 reviews
review us on
Jack R.
2 years ago
This company has been an absolute pleasure to deal with. Their products are beautifully made and to a very high standard.

I mistakenly missed a line from my address when ordering which meant the parcel was sent back to sender, I mentioned it to Sarah and before I knew it another parcel had been boxed up and sent out with the updated address. I offered to pay for the postage as it was clearly my mistake but it was politely refused. I was blown away by the customer service and I will be using them again for sure.

Thanks again Sarah and David. I wish you all the best
susan H.
2 years ago
This is a fabulous company 👌 When a fault appeared in my product, shortly after purchase, the response was immediate, highly efficient and the problem rectified straightaway. Well done and thank you Bows & Whistles, I will definitely be recommending you to my doggie friends!
Sandie J.
2 years ago
What fantastic customer service from this small company. I ordered two 8mm slip leads and when they arrived, realised I really needed 10mm leads. Sarah has been an absolute star, she posted out two replacements immediately, even before I had a chance to get to my local post office. The leads are beautifully made at a reasonable price and should last well. Five star products and five star customer support.
Ian A.
2 years ago
My partner and I were looking for a matching collar, lead and harness for our Westie, by chance I found Bows & Whistles, after reading a number of reviews and contacting Sarah I knew instantly that customer service was valued, any questions were answered promptly and the helpful approach in getting the correct fitting harness was unquestionable, Sarah went out of her way to ensure we had everything perfect and worked with us to fulfil our requirements, if I need anything else for our Westie I will have no hesitation in checking out Bows & Whistles website first, they are an independent family business and this is shown in the outstanding customer service they offer, to summarise, would I recommend this company ? YES 100%
The quality of the items purchased are excellent and well made.
Thank you so much for all you have done, it has been very much appreciated 🙂🙂🙂
Elise H.
2 years ago
Great product and fast, seamless delivery. Have a puppy who was pulling on the lead a lot and actually hurting themselves and developing a cough due to pressure from the flat collar. Bought the Handy Halter training lead and it’s instantly stopped him pulling. Great value for money. I had a problem with the lead briefly (my own fault!!) and got an answer to my query within 15 minutes. Cannot fault the customer service or products and will definitely buy from here again and recommend to others.
Marisa Y.
2 years ago
I can’t comment on their products, but their customer service is excellent. I placed an order, then realised that it wouldn’t be delivered in time, so asked for it to be cancelled and refunded. This was done quickly and graciously with no quibbles. Thank you!
Maggie S.
3 years ago
I purchased a pink dashhound collar for my miniature dachshund, beautifully made…….why I gave the review three stars was I would have preferred to have the clips the same colour as the material because being black on a small puppy the collar looks to heavy around her neck…..I am keeping the collar just because I love it and will maybe order more if they change their clips, this is just my personal preference
Hannah T.
3 years ago
What a thoroughly lovely and thoughtful company. I couldn't ask for better customer service; Sarah went out of her way to keep me in the loop. The leads are gorgeous and the perfect gift. If you're looking to support a small company who care about their customers, look no further.
Sam S.
3 years ago
Great choice of products. High quality items and fantastic colours. I purchased three sizes of the grape collar and a treat pouch. Great communication when I asked a question. Very pleased I went ahead with the purchase, and highly recommendz
Lisa C
4 years ago
Such a superb company with great products and wonderful customer service. I originally ordered a 15m training lead and after their very quick turnaround and delivery, realised it was going to be far too long for our dog, so (before using it) I returned it and asked for it to be reduced to a 7m one. Another quick turnaround, and 2 shorter leads from the original one was delivered. So kind of them. The lead(s) is ideal for training with a comfortable handle and easy to use clip, and can be shortened again, whilst on the move. Thank you so much!
Gill M.
5 years ago
Totally amazing customer service and products. Dont hesitate to order from this fabulous small company. I ordered 2 very pretty collars for my dog. They were a little on the big side so ordered again for smaller size. Immediately, my phone rang to offer help as I had reordered. I decided to keep my first order to give to my grandpuppy for Christmas. The second order fitted a treat and I love the choice of colours/patterns selected. They are lovely and soft - which is a must as she's short haired - to wear all day. I will certainly order again. SPOT ON - THANK YOU SO MUCH 🥳
Sophie B.
5 years ago
I purchased the 4m puppy training line and asked for the smallest clip possible as previous lines I've tried have been too heavy for our puppy (who's also a small breed) and have had him pinned to the floor. I received exactly what I ordered and I'm super impressed with the quality!
Mike L.
6 years ago
Very impressed with them. Wonderful service. Efficient and helpful and received items very quickly. Cannot fault them
Bev
Cee T.
6 years ago
What outstanding service. I'm so happy with the harness and lead that I purchased and it really was very quick to arrive to Australia - 2 weeks! Well done Bows & Whistles!
Ann F.
6 years ago
This has to be "SIMPLY THE BEST !!" wonderful customer service ,great products . The harness ,collar and lead I ordered are simply perfect. Beautifully made and with attention to each and every detail. I cannot recommend highly enough.........shall certainly be returning to purchase from the extensive and well thought out items offered.
Do not hesitate to purchase from this wonderful company and be assured of the best possible customer service ..they really do aim to please! 5 STAR +++++++++++++