Delivery & Returns
For International Delivery & Returns, please click here.
UK Delivery
Christmas Hours 2023
Thursday 21st 10-1pm
Friday 22nd 10-1pm
Monday 25th Closed
Tuesday 26th Closed
Wednesday 27th 10-1pm
Thursday 28th 10-1pm
Friday 29th 10-1pm
Monday 1 January 2024 Closed
Thank you for shopping with us this year and
we look forward to seeing you in 2024
A Very Merry Christmas to you all, 4 legged and two!
Last Shipping Dates for Christmas
Standard (Tracked 48) Monday 18th December 2023
Express (Tracked 24) Tuesday 19th December 2023
Next Day (Special Delivery) Wednesday 20th December 2023
We have been made aware that The Royal Mail are prioritising tracked mail and in lots of areas untracked mail is not being delivered every day so we have upgraded our standard shipping to Tracked 48 with a delivery aim of 2-3 days If your order is urgent, please use the Tracked 24 or Next Day Delivery Services. We find the Tracked 24 service really reliable.
Although we have a 1pm cut off time, we will do our very best to ship your order the same day
Standard – UK delivery charge is £2.99 and FREE over £35.00. Orders are sent out by the Royal Mail Tracked 48 with a delivery aim of 2-3 days. Orders placed before 1pm, Monday to Friday will be sent out same day. Orders placed after 1pm will be dispatched the next day.
Express – UK delivery charge is £4.50. Orders are sent out by the Royal Mail Tracked 24 service with a delivery aim of 1-2 days. Orders placed before 1pm, Monday to Friday will be sent out same day. Orders placed after 1pm will be dispatched the next day.
Next Day – UK delivery charge is £8.50. Orders placed before 1pm, Monday to Friday will be sent out same day via Royal Mail Special Delivery Guaranteed. Orders placed after 1pm will be dispatched the next day or the following Monday if placed after 1pm on Friday, all day Saturday or Sunday.
Please note: There is no Royal Mail service on Sunday or Bank Holidays
Returns & Exchanges
If you would like to return or exchange something, it’s no problem as long as the item is in a re-sellable condition with it’s original packaging – just give us a call or contact us. You are responsible for the return postage. If an item is damaged, we will need the item back to determine if it’s fair wear and tear or damaged through dog chewing or misuse.